We are committed to providing excellent after-sales service to our customers, ensuring that your portable espresso machine is always in top condition. Our service team is always ready to support and assist you.
After-Sales Service Content
Product Warranty: All portable espresso machines are covered by a [time-specific] warranty covering defects in materials and workmanship. Technical support: Provide professional technical support to answer any questions you have during use. Troubleshooting: Provide quick and effective solutions for equipment failures to help you recover as soon as possible.
Service Process
Customer Consultation: If you need after-sales service, please contact us by phone, email or online customer service. Problem feedback: Describe your problem in detail and our customer service team will respond quickly and provide a solution. Repair and replacement: If the equipment needs repair or replacement, we will provide the appropriate service and ensure that it is processed as soon as possible.
User Manuals And Resources
Operation Guide: Provides detailed user manuals to help you understand the use and maintenance of the product. Online support: Visit our website for quick and easy answers to frequently asked questions and tips.
Perform Regular Maintenance
To ensure your portable espresso machine runs efficiently over the long term, we recommend regular maintenance. We can provide customized maintenance plans to help you prevent potential problems.
Customer Feedback
We value your feedback and welcome your experiences and suggestions. Your comments will help us to continuously improve the quality of our services.
Call To Action
For further after-sales support, please feel free to contact our after-sales service team. We look forward to helping you make sure you have the best experience with our products.
Trusted Portable Espresso Machine Manufacturer & OEM/ODM Solutions Provider Established in 2004, CERA+ is a National High-Tech Enterprise specializing in the R&D, production, and global distribution of innovative portable espresso machines. Headquartered in Zhuhai, China, with a 3,500㎡ advanced facility and a 40+ engineer R&D team, we empower global brands, distributors, and retailers (including coffee brands, outdoor gear suppliers, and gift companies) with high-performance, customizable coffee solutions that redefine on-the-go coffee experiences.
